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Consumers Credit Union Case Study - A Relationship that Grows Beyond the Build

Published: 10/06/25

Consumers Credit Union Case Study - A Relationship that Grows Beyond the Build

A Long Standing Partnership

AVB’s relationship with Consumers Credit Union began with the construction of their Corner@Drake branch, a highly visible location that helped anchor a major retail

development in Kalamazoo. That successful collaboration laid the foundation for a trusted, ongoing partnership — one that continues to evolve with each new project. Since then, AVB has completed several key projects for Consumers Credit Union,

including:

  • Corner@Drake Branch – A gateway location that established Consumers’ presence in a high-traffic retail corridor

  • Woods Lake Branch– A modern, community-focused banking space

  • West Main Branch – Designed for accessibility and member convenience

  • Texas Corners ATM - Built for member convenience

  • As well as the recently completed Galesburg and Marshall Branches

This continued collaboration is a direct result of AVB’s commitment after

completion: a promise to stand behind our work, support our clients long after move-in,

and remain a trusted partner for future growth.

The AVB Difference: Commitment After Completion

At AVB, we believe our job doesn’t end when the ribbon is cut. Our Commitment

After Completion means we continue to support our clients long after move-in day,

and that’s exactly what we’ve done for Consumers Credit Union. Our ongoing

commitment includes:

  • Responsive warranty support and follow-up visits

  • Quick scheduling and convenient corrections when issues arise

  • Continued collaboration on future projects and facility enhancements

  • A relationship built on humility, reliability, and shared success

The AVB Difference: Commitment After Completion

“Our first 2-story building in Kalamazoo, now a regional hub for Consumers

Credit Union. The building showcases the entrance to the Costco development

within Corner@Drake. AVB was very effective as our construction manager,

and we look forward to working with them again.”

--Cindi McDonald, Consumers Credit Union Project Manager

  • A landmark headquarters that reflects the Consumers’ brand and values

  • A seamless transition from construction to occupancy

  • A trusted partner for future growth and facility needs

  • A relationship that continues to evolve — project after project

Project Highlight: Headquarters

In 2018, Consumers Credit Union selected AVB to serve as construction manager for their new 92,000 sq. ft. corporate headquarters at The Groves in Kalamazoo. Designed by HOK, the three-story facility features:

  • A 43-foot-tall, 400-foot-long glass curtain wall spanning a 190-foot-wide valley

  • A 236-car concrete parking structure integrated into the wooded landscape

  • Flexible workspaces, including open collaboration zones, private pods, and a learning lab

  • Wellness amenities like a fitness center, café, and walking paths

  • Sustainable design with LED lighting and natural daylighting throughout

This headquarters consolidated nearly 150 employee from four buildings into one central hub — a bold investment in the future of Consumers Credit Union and the West Michigan community.

 

Other Completed Projects: